Airport pickup
Measured from the actual flight arrival time. We monitor the flight, and a delay before landing does not reduce this allowance.
Rates · Waiting · Cancellation · Payment
Rates and booking conditions
Clear arrangements, a fixed written price and personal confirmation before your private journey.
How booking works
1. Send your journey details
Use our quote form, email or phone. Include the date, route, passenger count and luggage. Add the final flight landing at Marseille Provence Airport for an airport pickup, or your ship name and all-aboard deadline for a cruise excursion.
2. Receive a written proposal
We confirm availability, the suitable vehicle, itinerary, pickup arrangements and total price. Public airport fares apply to the direct routes and inclusions displayed on our airport page. Extra stops, exceptional parking, special requests or itinerary changes are priced before confirmation.
3. Confirm and pay
A website inquiry is not a reservation. A booking is confirmed only after you accept the written proposal and complete the agreed payment, or after our team expressly approves payment to the chauffeur. We can accept secure card payment by payment link, card payment on board when agreed, bank transfer for approved business or agency bookings, and cash only by prior agreement. An invoice is available by email.
4. Keep your confirmation
Your confirmation records the date, local pickup time, pickup and destination addresses, passengers, luggage, vehicle, price and the conditions applying to your service. Tell us promptly about a new flight number, ship schedule or itinerary change.
Waiting policy
Complimentary waiting time
Station or cruise port
Measured from the confirmed pickup time unless a different arrangement appears in your proposal.
Hotel, villa or address
Measured from the confirmed pickup time at the address agreed for the journey.
Additional waiting is charged at €15 per started 15-minute period. Before recording a guest as absent, the chauffeur attempts to contact the booking contact by phone or WhatsApp. If there is no response after the complimentary allowance plus 15 minutes, the service may be treated as a no-show. Please contact us promptly if baggage delivery, immigration or another issue delays you after arrival.
Cancellation policy
Transfers
- More than 24 hours before pickup: free cancellation and a full refund of the transport payment.
- Between 12 and 24 hours before pickup: 50% of the confirmed transport price is charged.
- Less than 12 hours before pickup or no-show: 100% of the confirmed transport price is charged.
Tours, hourly hire and journeys over 100 km
- More than 48 hours before pickup: free cancellation and a full refund of the transport payment.
- Between 24 and 48 hours before pickup: 50% of the confirmed transport price is charged.
- Less than 24 hours before pickup or no-show: 100% of the confirmed transport price is charged.
When a flight is cancelled, contact us as soon as possible. We offer free rescheduling when availability allows. If you notify us before the chauffeur or reserved vehicle has been mobilized, our team may also approve a refund. Separately booked admission, licensed guides, tastings, boats or other third-party services follow the cancellation conditions stated in the proposal.
Price clarity
What the confirmed fare means
Unless the written proposal states otherwise, a confirmed direct-transfer fare includes the private vehicle, professional chauffeur, VAT and road tolls. Airport fares displayed on this website also include standard airport parking, flight monitoring, name-board meet-and-greet and luggage assistance. There is no night, weekend or French public-holiday surcharge on the published airport fares.
The final written proposal takes account of the exact addresses, chosen vehicle, passenger count, luggage, stops and requested service. Any change requested after confirmation may require a revised price. Our team will explain the change before carrying it out whenever operationally possible.
Questions before confirming?
Contact contact@marseilleprivatechauffeur.com or call +33 6 26 30 45 36.
Our reputation on Google
Travel with confidence.
Read what our customers say about their journeys with Chauffeur Privé VTC Marseille, our business profile on Google.
What guests say about our transfers
Our ride to the airport was on time, comfortable, and stress-free. Our driver communicated every step of the way. Excellent experience.
So efficient! Right on time and very personable. Great communication, our flight was delayed and it was still no problem. Thanks!
Excellent transfer, professional and courteous driver
Selected Google reviews, reproduced in their original English. Read all reviews on Google ↗